Lexarox Ltd Privacy Policy

Lexarox Ltd (Company Registration No. 08740819) and our registered office is MS.128, 203/213 Mare Street, Hackney, London, E8 3JS. We are a Controller for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679). VAT registration number is: 275959637. Our representative for the purpose of data protection compliance is Andreea Deac, CEO & Chief Accountant, who can be contacted at andreea@lexaroxaccounts.co.uk.

Privacy Policy Purpose and How It Applies

We respect your privacy and your rights to control your personal data (data). We will always protect your data and be clear about the data we collect from you and the reasons why. We do not and will not sell your data to third parties. We will only use your data when the law allows us to.

Most commonly, we will use your data in the following circumstances:

  • Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to perform the contract for services we have entered into with you.
  • Where we need to comply with a legal or regulatory obligation.

This Privacy Policy (the Policy) explains the data we collect from you, either directly or indirectly, why and how we use it. It explains how we protect your data, the choices you can make about the data we collect, and how you can control these decisions. Please read this Policy carefully.

Types of Information We Collect, Why and How

We will only collect personal data from you that we consider to be necessary in the context and purpose in which its given.

Situations Where Data is Collected:

  • Learning About Lexarox Ltd: You may voluntarily provide personal information through our website, landing pages, or by speaking with our advisors. Lexarox Ltd sometimes collect information via our subsidiary Lexarox Accounts Ltd, Lexarox Payroll Ltd, and Lexarox Legal Ltd as part of the group in the Privacy policy. Andreea Deac is the ICO for all 4 companies.
    • We collect: Full name, phone numbers, email addresses, business type, income, usage data, connection data, IP addresses, marketing preferences.
    • Why: To ensure you find the information youre looking for, make recommendations, follow up your enquiry, provide discounts, and share updates.
    • How: Through online forms, surveys, email, telephone, live chat, or in person.
  • Purchasing, or Enquiring About Our Services: Information is collected to provide quotes, respond to enquiries, determine suitable products, and complete transactions.
    • We collect: Full name, postal address, phone numbers, email addresses, payment information, business type, usage data, IP addresses, purchase inquiry and history.
    • Why: To fulfill obligations, provide quotes, form policy documents, complete transactions, and follow up your purchase or enquiry.
    • How: Through online forms, email, live chat, or telephone.
  • Forming a Limited Company: Information relating to yourself and the company is required for registration with Companies House.
    • We collect: Full name, postal address, phone numbers, email addresses, registered office address, date of birth, company details, authentication data.
    • Why: To check company name availability, ensure correct company formation, comply with legal regulations, and provide guidance.
    • How: Through an online form, email, live chat, or telephone.
  • Subscribing to Our Services: Information is required to verify identity, configure software, and provide support and advice.
    • We collect: Full name, postal address, business name, phone numbers, email addresses, job title, date of birth, identification numbers, bank account data.
    • Why: For legal/regulatory compliance, service provision, identity verification, and crime prevention.
    • How: Through online forms, surveys, email, live chat, telephone, or by post.
  • Using Our Accounting Services: Additional information may be required for service provision, support, and management purposes.
    • We collect: Changes in personal or business details, usage data, IP addresses, marketing preferences.
    • Why: To fulfill obligations, manage affairs, provide support, and ensure appropriate service subscription.
    • How: Through online forms, surveys, email, live chat, telephone, SMS, or by post.
  • Recommending Lexarox Ltd to Other Businesses: Referral information is collected for our recommendation program.
    • We collect: Full name, business name, phone numbers, email address.
    • Why: To contact referrals and discuss services.
    • How: Through online forms, email, live chat, or telephone.

How We Use the Data

We use the data we collect to provide and enhance our services, ensure compliance, maintain security, support business operations, and communicate with you.

  • Providing and Enhancing Services: Data is used to operate, maintain, and improve service performance, develop new features, and provide support.
  • Compliance: Verification and identity checks are conducted for regulatory compliance and crime prevention.
  • Security and Safety: Data is used to protect services, detect fraud, resolve disputes, and enforce agreements.
  • Business Operations: Data is utilised for business operations, user profiling, and developing business intelligence.
  • Communication and Marketing: Data is used for personalised communications, marketing, and advertising purposes.

Sharing or Disclosing Your Data

We do not sell data about our clients, and we only share or disclose your data as authorised in this Policy. We may share information with:

  • Suppliers: To perform services like website hosting and email communications.
  • Subcontractors: For service provision under strict contractual arrangements.
  • Legal/Regulatory Bodies: When legally obliged to cooperate with authorities.
  • Other Parties: For financial or corporate transactions when necessary.

How to Access and Control Your Data

You can review, edit, or delete your personal data by contacting us at info@lexaroxaccounts.co.uk. We will respond to requests as soon as possible, within 14 days.

Communication, Marketing, and Advertising Preferences

You can opt out of receiving certain communications by following unsubscribe instructions in emails. Cookies and similar technologies are used to personalise services and marketing.

How We Secure Your Information

We use a variety of security technologies and procedures to protect your data from unauthorised access, use, or disclosure. This includes SSL/TLS encryption, access controls, and contractual obligations for data protection.

Retention of Your Information

We retain personal data as long as necessary for service provision or other essential purposes like legal compliance. Retention periods vary for different data types.

Your Rights

You have rights under Data Protection legislation, including access to your data, rectification, erasure, and objection to processing. Detailed information about your rights is available on the UK Information Commissioners website.

Changes to Our Policy

We may update this Policy to reflect feedback and changes in our services. Your continued use of our services after modifications constitutes acceptance of the changes.

Contact Information:

Andreea Deac

ICO (for all companies)

Lexarox Ltd
MS.128, 203/213 Mare Street,
Hackney, London, E8 3JS
Tel: 0208 533 1358
Mobile: 0792 883 0368 / 0747 235 6282
Email: info@lexaroxaccounts.co.uk

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